Return & Refund Policy

Effective Date: 07/27/2026

Thank you for shopping with Charismic Essence. We want you to be satisfied with your purchase. Please read our Return & Refund Policy before placing an order.

Shipping Area

We currently ship only within the United States.

Order Processing

Orders are processed within 1–3 business days. Once your order has shipped, you will receive a tracking number by email.

Returns

Due to the nature of cosmetics and personal care products, opened or used items cannot be returned for hygiene and safety reasons.

We accept returns only if:

  • The wrong item was sent.
  • The item arrived damaged or defective.
  • An item is missing from your order.

If your return is approved, the item must be unused and in its original packaging unless it arrived damaged.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the problem

Once your claim is reviewed, we may offer:

  • A replacement item
  • A full refund
  • A partial refund, depending on the situation

Lost or Delayed Packages

If your package has not arrived within 45 days after shipment, please contact us so we can investigate with our fulfillment partner.

If the carrier marks the package as delivered but you did not receive it, we may ask you to contact your local post office or provide additional information before a replacement or refund can be issued.

Order Changes & Cancellations

Orders may be canceled only before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled.

Non-Returnable Items

The following items are not eligible for returns or refunds unless they arrive damaged or incorrect:

  • Opened or used cosmetic products
  • Personal care items
  • Products damaged due to misuse
  • Orders with an incorrect shipping address provided by the customer
  • Items refused or left unclaimed by the customer

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

Contact Us

If you have any questions or need assistance with your order, please contact us.

Email: naturals@charismicessence.com

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.